Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (2023)

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2 answersChain of Command and Unity of Command are the NIMS Management Characteristic that helps to eliminate confusion caused by multiple,(2)…

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Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (1)

Instructor Note
UNIT INTRODUCTION

The Leadership and Management unit provides a more detailed look at the following ICS features:

  • Chain of Command and Unity of Command
  • Span of Control
  • Leadership in Incident Management
  • Common Terminology

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (2)

Instructor Note
UNIT OBJECTIVES

The objectives of this unit are as follows:

  • Describe chain of command and formal communication relationships.
  • Identify common leadership responsibilities.
  • Describe span of control and modular development.
  • Describe the use of position titles.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (3)

Instructor Note
CHAIN OF COMMAND AND UNITY OF COMMAND

The visual depicts an orderly line of authority within the ranks of the incident management organization.

The flow of task assignments and resource requests between participants in the ICS occurs only with the person directly above or below them on the organizational chart.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (4)

Instructor Note
CHAIN OF COMMAND AND UNITY OF COMMAND

Unity of command means that each individual involved in incident operations will be assigned – and will report – to only one supervisor.

Chain of command and unity of command help to ensure clear reporting relationships exist and eliminate the confusion caused by multiple, conflicting directives. Incident managers at all levels must be able to control the actions of all personnel under their supervision.

Unity of command clears up many of the potential communication problems encountered in managing incidents or events because each individual maintains a formal communication relationship only with his or her immediate supervisor.

It is important not to confuse unity of command with Unified Command.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (5)

Instructor Note
CHAIN OF COMMAND AND UNITY OF COMMAND

Ask the participants:

What is the difference between unity of command and Unified Command?

Acknowledge the participants’ responses. If not mentioned by the group, add the following:

  • Unity of Command. Unity of command means that each individual involved in incident operations will be assigned to only one supervisor. Unity of command is implemented in ALL incidents.
  • Unified Command. Unified Command is a management structure used in multijurisdictional or multiagency incidents. Unified Command is implemented when appropriate.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (6)

Instructor Note
UNIFIED COMMAND: REVIEW
Unified Command allows all responsible agencies to manage an incident together by establishing a common set of incident objectives and strategies. As a team effort, Unified Command overcomes much of the inefficiency and duplication of effort that can occur when agencies from different functional and geographic jurisdictions, or agencies at different levels of government, operate without a common system or organizational framework.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (7)

Instructor Note
UNIFIED COMMAND: REVIEW

Using Unified Command when appropriate:

  • Enables all responsible agencies to manage an incident together by establishing a common set of incident objectives and strategies.
  • Allows Incident Commanders to make joint decisions by establishing a single command structure at one Incident Command Post (ICP).
  • Maintains unity of command. Each employee reports to only one supervisor.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (8)

Instructor Note
UNIFIED COMMAND: REVIEW

Advantages of using Unified Command include:

  • All agencies have an understanding of joint priorities and restrictions.
  • A single set of objectives guides incident response.
  • A collective approach is used to develop strategies to achieve incident objectives.
  • Information flow and coordination are improved between all involved in the incident.
  • No agency’s legal authorities will be compromised or neglected.
  • Agencies’ efforts are optimized as they perform their respective assignments under a single Incident Action Plan.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (9)

Instructor Note
COMMUNICATIONS OVERVIEW
Formal communications follow the lines of authority. However, in informal communication, information concerning the incident or event can be passed horizontally or vertically within the organization without restriction.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (10)

Instructor Note
FORMAL COMMUNICATION

Formal communication should be used when:

  • Receiving and giving work assignments.
  • Requesting support or additional resources.
  • Reporting progress of assigned tasks.

Ask the participants:

What are some examples of formal communications within the ICS organization?

Add any examples that you think will help illustrate the teaching point.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (11)

Instructor Note
INFORMAL COMMUNICATION

Informal communication relationships are those situations requiring exchange of incident or event information only and do not involve tasking work assignments or requests for support or additional resources.

Ask the participants:

What are some examples of informal communications within the ICS organization?

Add any examples that you think will help illustrate the teaching point.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (12)

Instructor Note
LEADERSHIP IN INCIDENT MANAGEMENT

Ask the participants:

Why is leadership an essential element of successful incident/event management?

Facilitate a discussion among the participants. If not mentioned by the participants, add the following key points:

  • Incident response requires that tasks be executed under dangerous, stressful circumstances.
  • Leadership in an incident provides purpose, direction, and motivation.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (13)

Instructor Note
LEADERSHIP IN INCIDENT MANAGEMENT

Relate the discussion from the activity to the following statement about leadership:

Leadership means . . .

providing purpose, direction, and motivation for responders working to accomplish difficult tasks under dangerous, stressful circumstances.

Ask the participants if there is anything they would add to this statement.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (14)

Instructor Note
LEADERSHIP RESPONSIBILITIES

The safety of all personnel involved in an incident or a planned event is the first duty of ICS leadership. This is the overall responsibility of Team Leaders, Group or Division Supervisors, Branch Directors, Section Chiefs, and all members of the Command or Unified Command Staff. Ensuring safe work practices is the top priority within the ICS common leadership responsibilities.

Note the following additional key points about decisionmaking:

  • Demonstrating initiative requires the ability to make sound, timely decisions during an incident or event.
  • Effective decisionmaking can avert tragedy and help the community recover from the event more quickly.
  • Conversely, poor decisionmaking or the absence of decisions potentially can result in injury or death to victims or responders. But the repercussions don’t stop there. Poor decisions in the early stages of an incident can make the responders’ job more difficult and more dangerous. In addition, they can give rise to much more critical or complex decisions.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (15)

Instructor Note
LEADERSHIP VALUES
  • Leaders should know, understand, and practice the leadership principles. Leaders need to recognize the relationship between these principles and the leadership values.
  • Duty is how you value your job. Duty begins with everything required of you by law and policy, but it is much more than simply fulfilling requirements. A leader commits to excellence in all aspects of his or her professional responsibility.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (16)

Instructor Note
LEADERSHIP VALUES

To demonstrate leadership commitment:

  • Take charge within your scope of authority.
  • Be prepared to step out of a tactical role to assume a leadership role.
  • Be proficient in your job, both technically and as a leader.
    • Adhere to professional standard operating procedures.
    • Develop a plan to accomplish given objectives.
    • Develop and improve technical and management skills.
    • To prepare for your leadership role, participate in the development of standard operating procedures, emergency operations plans, or specific planning for incidents or events.
    • Participate in disaster simulation exercises.
    • Know agency policies.
  • Make sound and timely decisions.
    • Maintain situation awareness in order to anticipate needed actions.
    • Evaluate situation for:
      • Safety.
      • Economic concerns.
      • Environmental concerns.
      • Political concerns.
      • Progress of work assignments.
      • Problems completing tasks.
    • Develop and communicate contingencies within your scope of authority.
  • Ensure that tasks are understood.
    • Issue clear instructions.
    • Observe and assess actions in progress without micro-managing. (Do not become excessively involved with tactics. Focus on whether or not the strategies are accomplishing the objective.)
    • Use positive feedback to modify duties, tasks, and assignments when appropriate.
  • Develop your subordinates for the future.
    • Clearly state expectations.
    • Delegate those tasks that you are not required to do personally.
    • Consider individual skill levels and developmental needs when assigning tasks.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (17)

Instructor Note
LEADERSHIP VALUES

Ask the participants:

What can you do to demonstrate your commitment to duty to those you lead?

Facilitate a discussion among the participants. If not mentioned by the participants, add the following key points:

  • Give 100% effort to the incident activities.
  • Be ethical in your actions.
  • Be an effective team player.
  • Act with integrity.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (18)

Instructor Note
LEADERSHIP VALUES
  • Know your subordinates and look out for their well-being. The workers who follow you are your greatest resource. Not all of your workers will succeed equally, but they all deserve respect.
  • Keep your subordinates and supervisor informed. Provide accurate and timely briefings and give the reason (intent) for assignments and tasks.
  • Build the team. Conduct frequent briefings and debriefings with the team to monitor progress and identify lessons learned. Consider team experience, fatigue, and physical limitations when accepting assignments.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (19)

Instructor Note
LEADERSHIP VALUES
  • Integrity is how you value yourself. You must be in charge of yourself, before you can be in charge of others. Leaders with integrity separate what is right from what is wrong and act according to what they know is right, even at personal cost.
  • Integrity means knowing yourself and seeking improvement.
    • Know the strengths/weaknesses in your character and skill level.
    • Ask questions of peers and superiors.
    • Actively listen to feedback from subordinates.
  • Integrity means seeking responsibility and accepting responsibility for your actions.
    • Accept full responsibility for and correct poor team performance.
    • Credit subordinates for good performance.
    • Keep your superiors informed of your actions.

Ask the participants:

What acts of integrity have you witnessed at an incident response?

Acknowledge the participants’ responses. Add a personal story if appropriate. It is important that this discussion inspires/motivates the class to commit to acting with integrity.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (20)

Instructor Note
COMMUNICATION RESPONSIBILITIES

One common responsibility of all members of the ICS organization is communication. Note the following key points:

  • The most effective form of communication is face-to-face. Obviously, this is not always possible.
  • Regardless of the means of communication required by the incident, all responders have five communication responsibilities to perform:
    • Brief others as needed.
    • Debrief their actions.
    • Communicate hazards to others.
    • Acknowledge messages.
    • Ask if they don’t know.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (21)

Instructor Note
COMMUNICATION RESPONSIBILITIES

All leaders have the responsibility to provide complete briefings that include clearly stated incident objectives. The following elements should be included in all briefings:

  • Task. What is to be done
  • Purpose. Why it is to be done
  • End State. How it should look when done

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (22)

Instructor Note
INCIDENT MANAGEMENT ASSESSMENT
  • Management is an important leadership responsibility.
  • Assessments should be conducted after a major activity in order to allow employees and leaders to discover what happened and why.
  • Common assessment methods include:
    • Corrective action report/after-action review.
    • Post-incident analysis.
    • Debriefing.
    • Post-incident critique.
    • Mitigation plans.

According to NIMS, “Corrective action plans are designed to implement procedures that are based on lessons learned from actual incidents or from training and exercises. Mitigation plans describe activities that can be taken prior to, during, or after an incident to reduce or eliminate risks to persons or property or to lessen the actual or potential effects or consequences of an incident.”

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (23)

Instructor Note
INCIDENT MANAGEMENT ASSESSMENT

Ask the participants:

What questions would you use to assess the effectiveness of incident management?

Facilitate a discussion among the participants. If not mentioned by the participants, add the following potential questions:

  • Were operations conducted in a safe manner?
  • Were the incident objectives achieved?
  • Were the resources used in a cost-effective manner?
  • What are the lessons learned for the future?

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (24)

Instructor Note
COMMON TERMINOLOGY

ICS establishes common terminology that allows diverse incident management and support entities to work together. Major functions and functional units with incident management responsibilities are named and defined. Terminology for the organizational elements involved is standard and consistent.

  • Organizational Functions. Major functions and functional units with domestic incident management responsibilities are named and defined. Terminology for the organizational elements involved is standard and consistent.
  • Incident Facilities. Common terminology is used to designate the facilities in the vicinity of the incident area that will be used in the course of incident management activities.
  • Resource Descriptions. Major resources—including personnel, facilities, and major equipment and supply items—used to support incident management activities are given common names and are “typed” with respect to their capabilities, to help avoid confusion and to enhance interoperability.
  • Position Titles. At each level within the ICS organization, individuals with primary responsibility have distinct titles. Titles provide a common standard for all users, and also make it easier to fill ICS positions with qualified personnel.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (25)

Instructor Note
ICS MANAGEMENT

The ICS organization:

  • Is typically structured to facilitate activities in five major functional areas: command, operations, planning, logistics, and finance and administration.
  • Is adaptable to any emergency or incident to which domestic incident management agencies would be expected to respond.
  • Has a scalable organizational structure that is based on the size and complexity of the incident.

However, this flexibility does NOT allow for the modification of the standard, common language used to refer to organizational components or positions.

Note: You can refer the students to the enlarged version of this graphic on the next page in their Student Manuals.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (26)

Instructor Note
ICS MANAGEMENT

ICS Organization

The ICS organizational chart shown above includes the following Command Staff: Incident Commander, Public Information Officer, Safety Officer, and Liaison Officer. General Staff includes the Operations, Planning, Logistics, and Finance/Admin. Sections.

Within the Operations Section there are two Branches. Subordinate to the Branches are Divisions and Groups. Under the Division there is a Strike Team, Task Force, and Single Resource.

Within the Planning Section the following Units are shown: Resources, Situation, Demobilization, and Documentation.

Within the Logistics Section two Branches are shown: the Service Branch with Communications, Medical, and Food Units, and the Support Branch with Supply, Facilities, and Ground Support Units.

Within the Finance/Admin. Section the following Units are shown: Time, Procurement, Compensation/Claims, and Cost.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (27)

Instructor Note
ICS MANAGEMENT

As a review, ask the following questions:

Who is the point of contact for representatives of other governmental agencies, nongovernmental organizations, and/or private entities? Answer: Liaison Officer

Which Section is responsible for all support requirements needed to facilitate effective and efficient incident management, including ordering resources from off-incident locations? Answer: Logistics Section

Who handles media and public inquiries, emergency public information and warnings, rumor monitoring and response, and media monitoring, and coordinates the dissemination of information in an accurate and timely manner? Answer: Public Information Officer

Which Section collects, evaluates, and disseminates incident situation information and intelligence? Answer: Planning Section. This Section also prepares status reports, displays situation information, maintains status of resources assigned to the incident, and develops and documents the Incident Action Plan (IAP).

Which Section would perform cost analysis and contracting services? Answer: Finance/Administration Section. Not all incidents will require a separate Finance/Administration Section. In cases that require only one specific function (e.g., cost analysis), this service may be provided by a technical specialist in the Planning Section.

Who is responsible for monitoring incident operations and advising the Incident Commander on all matters relating to operational safety, including the health and safety of emergency responder personnel? Answer: Safety Officer

Within which Section would you find a Strike Team? Answer: Operations Section. A Strike Team is a tactical resource within the Operations Section. The Operations Section Chief is responsible to the Incident Commander for the direct management of all incident-related operational activities. The Operations Section Chief will establish tactical objectives for each operational period, with other Section Chiefs and Unit Leaders establishing their own supporting objectives.

When would a Division be used? Answer: To assign responsibility for operations within a defined geographic area. A Division is an organization level that has responsibility for operations within a defined geographic area. The Division level is organizationally between the Strike Team and the Branch.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (28)

Instructor Note
ICS MANAGEMENT
  • Span of control is key to effective and efficient incident management. Maintaining an effective span of control is important because safety and accountability are a priority.
  • Within ICS, the span of control of any individual with incident management supervisory responsibility should range from three to seven subordinates. If a supervisor has fewer than three people reporting, or more than seven, some adjustment to the organization should be considered. Monitoring the span of control in the ICS organization is a major responsibility of the Incident Commander.
  • Optimally, span of control is five subordinates.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (29)

Instructor Note
ICS MANAGEMENT
  • The type and complexity of incident, nature of the task, distances between personnel and resources, and hazards and safety factors all influence span-of-control considerations.
  • Provide examples from personal experience of incidents that would use a span of control of three or four subordinates to a supervisor. Ask the participants for additional examples.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (30)

Instructor Note
ICS MANAGEMENT
  • The ICS organization adheres to a “form follows function” philosophy. The size of the current organization and that of the next operational period is determined through the incident action planning process.
  • Because ICS is a modular concept, managing span of control is accomplished by organizing resources into Teams, Divisions, Groups, Branches, or Sections when the supervisor-to-subordinate ratio exceeds seven, or by reorganizing or demobilizing Sections, Branches, Divisions, Groups, or Teams when the ratio falls below three or the incident objectives have been met.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (31)

Instructor Note
ICS MANAGEMENT

The initial response to most domestic incidents is typically handled by local “911” dispatch centers, emergency responders within a single jurisdiction, and direct supporters of emergency responders.

Most responses need go no further. Most incidents are small responses that include:

  • Command. Incident Commander and other Command Staff.
  • Single Resources. An individual piece of equipment and its personnel complement, or an established crew or team of individuals with an identified work supervisor that can be used on an incident.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (32)

Instructor Note
POSITION TITLES

At each level within the ICS organization, individuals with primary responsibility positions have distinct titles. Using specific ICS position titles serves these important purposes:

  • Provides a common standard.
  • Ensures qualified individuals fill positions.
  • Ensures that requested personnel are qualified.
  • Standardizes communication.
  • Describes the responsibilities of the position.

Which NIMS management characteristic helps eliminate confusion caused by conflicting instructions? (33)

Instructor Note
SUMMARY

Are you now able to:

  • Describe chain of command and formal communication relationships?
  • Identify common leadership responsibilities?
  • Describe span of control and modular development?
  • Describe the use of position titles?

Next, ask the participants if they have any questions about the content presented in this unit. After answering any questions, explain that the next unit presents information about delegation of authority and management by objectives.

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